Terms and Conditions of Sale (T&C)
These General Terms and Conditions of Sale (GTC) govern the contractual relationship between the company operating the hotel Maison Traversière, located at 31 rue Traversière, 75012 Paris (hereinafter “the Hotel”), and any individual or legal entity making a reservation (hereinafter “the Guest”).
1. Purpose
These Terms and Conditions set forth the rights and obligations of the parties in connection with the reservation of accommodation services offered by the Hotel.
2. Reservation
All reservations become firm and final upon confirmation by the hotel and receipt of a reservation number.
Depending on the selected rate plan, a credit card deposit or prepayment may be required.
3. No right of withdrawal
In accordance with Article L221-28 of the Consumer Code, the right of withdrawal does not apply to accommodation services provided on a specific date or at specific intervals.
4. Rates
Prices are listed in euros, including all taxes, excluding the visitor's tax.
Rates are subject to change at any time, but services are billed based on the rates in effect at the time the reservation is confirmed.
5. Payment
Payment for your stay is made in accordance with the terms specified at the time of booking (payment upon arrival, prepayment, non-refundable offer).
The hotel reserves the right to pre-authorize the credit card provided as a guarantee.
6. Cancellation and Modification Policies
Cancellation and change policies vary depending on the fare selected. They are specified before the reservation is confirmed and are included in the confirmation email.
In the event of a no-show, you may be charged for all or part of the stay.
7. Check-in and check-out
Rooms are available starting at the check-in time specified at the time of booking. They must be vacated by the check-out time at the latest.
Any unauthorized late check-out may result in a charge for an additional night.
8. Visitor's tax
The tourist tax, set by the City of Paris, is not included in the listed rates. It must be paid on site.
9. Liability
The Customer is responsible for any damage caused on the premises.
The Hotel assumes no liability for the loss, theft, or damage of the Guest’s personal belongings, unless the Hotel is proven to be at fault.
10. Force Majeure
The Hotel shall not be held liable for any failure to perform its obligations in the event of force majeure (unforeseeable, unavoidable events beyond its control).
11. Personal Data (GDPR)
The personal data collected is necessary for managing reservations and stays.
They are processed in accordance with Regulation (EU) 2016/679 (GDPR).
The Customer has the right to access, correct, object to, restrict, and delete their data, which they may exercise by contacting the Hotel at the following address: [email to be provided].
12. Consumer Mediation
In accordance with the provisions of the Consumer Code, the Customer may, free of charge, seek the assistance of a consumer mediator to resolve a dispute amicably.
If the Customer has contacted the hotel’s customer service department and has not received a satisfactory response within 60 days, the Customer may contact the Tourism and Travel Ombudsman (MTV):
Address: Médiation Tourisme Voyage – P.O. Box 80 303 – 75823 Paris Cedex 17
13. Governing Law – Disputes
These Terms and Conditions are governed by French law.
In the event of a dispute, an amicable resolution will be sought. If this is not possible, the courts with jurisdiction shall be those within the jurisdiction of the hotel’s headquarters.
Legal Information
Company: Maison Traversière
Legal form: SAS
Headquarters: 31-33 rue traversière , 75012 Paris
SIRET: 43755829900024